Know what the triggers are, and try to divert them. Typical triggers include getting people undressed for showers-they find the shower rooms cold and echoing. Or, being in a crowd can trigger the fear of getting lost. “If what you’re doing is causing them to react, stop and step away,” says Patricia Drea, RN, a 20-year eldercare veteran who works with Visiting Angels, a company that provides in-home care for the elderly. “Then, redirect them to another activity. Say, ‘Here, let me help you stand up,’ then move them to the next thing you’d like them to do.” Try to distract the person with a pleasurable topic or activity. Arguing will make things worse. If necessary, leave the room and give the person time to calm down.